TanyaM.com / TM Productions Customer Privacy Policy

TanyaM.com dba TM Productions’s has the following Customer Privacy Policy covering the collection, use, and disclosure of personal information that may be collected by TM Productions anytime you interact with TM Productions, such as when you visit our website, when you purchase TM Productions products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at TM Productions, and we go to great lengths to protect it.

Why we collect personal information
We collect your personal information because it helps us deliver exceptional levels of customer service. It enables you convenient access to our products and services and to focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
If you do not want TM Productions to keep you up to date with TM Productions news, updates and the latest information on products and services contact us at support@tmproductions.com.

What information we collect and how we may use it
There are a number of situations in which your personal information may help us deliver you better products. For example:
We may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a video, sigining up for a training sessession or class, registering for a seminar, participating in an online survey, or purchasing a product.
When you interact with TM Productions, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the TM Productions products you own, such as their date of sale, product numbers and date of availability; and information relating to a support or service issue.
We also collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service.
We collect information regarding customer activities on our website, tanyam.com, and the TM Productions store. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites, products, and Internet services are of most interest to them.
We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve TM Productions’s products.

Your TM Productions ID and related information
The TanyaM.com website, allows you to create an online ID based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password . The system saves your information and assigns you a personal online ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you order from the TanyaM.com or the TM Productions Store all you need to do is enter your online ID and password; the system looks up the information it needs to assist you. In addition, if you update the information associated with your online ID it will be available for all your transactions with TanyaM.com.

Publicly displayed information is public
If you use a bulletin board or chat room on the Tanyam.com website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. TanyaM.com is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, TanyaM.com will collect that information from your interaction and the information will become publicly available.

When we disclose your information
TanyaM.com takes your privacy very seriously. TanyaM.com does not sell or rent your contact information to other marketers.

With our service providers, vendors, and strategic partners
There are also times when it may be advantageous for TanyaM.com to make certain personal information about you available to companies that TanyaM.com has a strategic relationship with or that perform work for TanyaM.com to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with TanyaM.com’s policies, except if we inform you otherwise at the time of collection.
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
TanyaM.com takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
The TanyaM.com Online Store and TM Productions Store use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the TanyaM.com website or TM Productions Online Store, you must use an SSL-enabled browser such as Apples Safari, Mozilla Firefox, Netscape Navigator 5.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information
TanyaM.com has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.TanyaM.com. And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Kids
TanyaM.com recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the TanyaM.com purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to TanyaM.com and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies
As is standard practice on many corporate websites, TanyaM.com’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.
For example, knowing your first name lets us welcome you with a greeting the next time you visit the TanyaM.com Store.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and other browsing data.
In some of our email messages we use a “click-through URL” linked to content on the TanyaM.com website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.
In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we’re sending only messages that are of interest to our customers.

Our companywide commitment to your privacy
As we said, TM Productions takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to TM Productions employees and strictly enforce privacy safeguards within the company. In addition, TM Productions supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

International users
TM Productions abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. The following link provides more information about the U.S. Department of Commerce Safe Harbor Program.
TanyaM's website has links to the sites of other companies. TM Productions is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about TM Productions's Customer Privacy Policy or data processing, please contact us at support@tanyam.com.
If you do not want TanyaM.com to keep you up to date with news, updates and the latest information on products and services contact us at support@tanyam.com and notify us of your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
TanyaM.com may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
TM Productions Inc. PO Box 36, Campbell, California, USA, 95009-0036
Last updated July 5, 2007
© 2007 TM Productions Inc. All rights reserved.